Returns & Exchange Policy

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Our refund and returns policy lasts 7 days from the purchase date. If 7 days have passed since your purchase, we can’t offer you any Returns or Exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items can’t be returned if any of the following conditions meet

  • The Watch is used by the customer
  • Any plastic seals are tampered with and the chains are adjusted
  • If there are scratches and signs of wear & tear

To complete your exchange, we require a receipt or proof of purchase, i.e., Warranty Card.

Please do not send your purchase back without any prior confirmation.

To be eligible for exchange facility any one of the following conditions must be meet:

  • A wrong or defective product has been delivered.
  • The product has been damaged during the transit to delivery.

Once your return is received and inspected, we will call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your wallet account or original method of payment, within 3 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

NaviForce Nepal : Pulchowk, Lalitpur 44700

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at 980-133-3032 for questions related to refunds and returns.

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