FAQs

FAQs

Delivery Information

Returns & Refunds

Shipping Destinations

For now we ship to the following locations within Nepal: 

Amargadhi, Amuwa, Arunkhola, Arya Bhanjyang, Attariya, Baglung, Baletaxar, Banepa, Baniyani, Bardaghat, Bardibas, Bauniya, Belauri, Belbari, Beldangi, Beltar Basaha, Beni, Besisahar, Bhadrapur, Bhairahawa, Bhajani, Bhaluwang, Bhojpur, Bhurigaun, Bijuwar, Biratchowk, Biratnagar, Birgunj, Birtamod, Budhabare, Burtibang, Butwal, Chainpur, Chandranigahapur, Chandrauta, Charikot, Chinchu, Chisapani, Chitwan, Chormara, Dailekh Bazaar, Daldale, Damak, Damauli, Darchula Khalanga, Dhading Besi, Dhakdai, Dhalkebar, Dhangadhi, Dhankuta Bazaar, Dharan, Dhulabari, Dhulikhel, Dipayal Silgadhi, Duhabi, Dumkibas, Dumre, Fattepur, Fikkal, Gaidakot, Gaighat, Galkot, Galyang, Gaur, Gauradaha, Gauriganj, Ghorahi, Golbazar, Gopigunj Jamuniya, Gorkha, Gulariya, Hariwon, Hemja, Hetauda, Hile, Ilam, Inaruwa, Itahari, Jaleshwor, Janakpur, Jhiljhile, Jiri, Jogikuti, Jumla, Kakarbhitta, Kalaiya, Kanchibajar, Katari, Kawasoti, Khandbari, Kohalpur, Kotihawa, Krishnanagar, Kushma, Lahan, Lalbandi, Lamahi, Lamki, Lekhnath, Liwang, Lukla, Lumbini, Madhumalla, Mahendranagar, Malangwa, Malekhu, Manahari, Mangalbare, Manigram, Manthali, Martadi, Motipur, Murgiya, Musikot, Namche Bazar, Naya Buspark, Nepalgunj, Nepaltar Bazar, Newroad, Nijgadh, Palpa, Panauti, Parasi, Pashupatinagar, Pathari, Pharping, Pharsatikar, Phedikhola, Phidim, Pokhara, Punarbas, Putalibazar, Rajahar, Rajbiraj, Rajgadh, Rampur, Rangeli, Ridi, Rupnagar, Sakuwa Mahendranagar, Salyan Khalanga, Sandhikharka, Sanfebagar, Shantipur, Sharanamati, Simara, Simikot, Sindhuli, Sukkhad, Sunawal, Surkhet, Surunga, Tamghas, Tamnagar, Tandi, Taplejung, Taulihawa, Testdemozz, Tikapur, Trishuli, Tulsipur, Urlabari, Waling,

Shipping Times

Orders within Kathmandu, Lalitpur & Bhaktapur are usually delivered within the same day if ordered before 12pm noon.
Orders outside the valley can take upto 2-4 days for delivery.
Remote locations like Darchula, Jiri, Taplejung, Khurkot, Bhakundebesi, Tumlingtar, Jomsom & Jajarkot can take 4-5 days for deilvery.

Tracking your parcel

Tracking can be done easily through our logistical partner website: https://www.nepalcanmove.com/track/

A tracking order number will be provided upon order confirmation and you can easily trace the product during all the logistical process.

How much is Delivery Charge?

Delivery charge within Kathmandu valley is Rs 120 and outside valley ranges from Rs 150/- to Rs 250/- depending on the location. These rates are subsidized rates for our customers and we can assure our logistical partner charges us more than our quoted price.
Checkout via Esewa or Khalti via this website and get FREE DELIVERY. Any incurred delivery charges will be refunded back to you after order confirmation.

How can I return my purchase?

We offer easy 7 days return and exchange facility provided the watch is unused and any plastic seals are not tampered with.
We do not offer refund however, we do offer exchange facility. Watch can be exchanged with the same brand or with different brand. Kindly check our parent company website to view our extensive range of options. You can check at www.thewatchlounge.co

Can I cancel my order?

You can cancel the order if the watch is still in the logistical process. If the watch is already delivered then the order cannot be cancelled. In the event the order is prepaid and you want to cancel after it is shipped from us to our logistical partner then refund can be applied however real delivery charge will be deducted. We charge subsidized delivery charges to our customers for consistency. So cancelling prepaid orders will result with partial refund with minus the real delivery charge. We will provide proof of the real delivery charge in such a case.

Brand Knowledge

Why choose NaviForce Watches?

NaviForce Watches offers the best in class segment options in Nepal. If you are looking for the best value for money watch, NaviForce is the right choice. NaviForce is the most selling watch brand in Nepal in the semi-budget segment category. NaviForce is known for its reliable movements and sturdy build quality.

Are NaviForce watches water proof?

All our quartz watches come with 3ATM Water Resistant and can only be used while washing hands or raining; not recommend for extreme usage like bathing and swimming.
Our Mechanical watches comes with 10ATM Water Proof rating and can be used even while swimming, however it is not recommended to use it in hot water as the steam from the water can damage its gasket.

Do you offer Warranty/Guarantee on your watches?

All NaviForce watches come with one year warranty on internal machine(movement). We offer lifetime warranty on battery and can be easily changed at any event even after 5-6 years however we do require warranty card for claim.

Do you sell Replica/Copy NaviForce Watches?

We are Nepal’s only certified and authorized retailer. While there are many copy NaviForce watches in the market starting from as low as Rs 700, We only sell 100% authentic NaviForce watches and our prices are the lowest in the South Asian Region.

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